Cookies Policy

This Cookies Policy explains how Audienced ("we," "us," or "our") uses cookies and similar tracking technologies when you visit our website. This policy provides you with clear information about these technologies and your choices regarding their use.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and provide information to website owners.

Cookies can be "persistent" or "session" cookies:

• Session Cookies: Temporary cookies that are deleted when you close your browser
• Persistent Cookies: Cookies that remain on your device for a set period or until you delete them

2. Why We Use Cookies

We use cookies and similar tracking technologies for several purposes:

• Essential Operations: To enable core website functionality and security
• Performance & Analytics: To understand how visitors use our website and improve user experience
• Functionality: To remember your preferences and settings
• Customer Support: To provide live chat support and remember your conversations
• Product Improvement: To analyze user behavior and optimize our platform

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the website to function properly and cannot be disabled in our systems. They are usually only set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms.

3.2 Analytics and Performance Cookies (PostHog)

We use PostHog for product analytics to understand how visitors interact with our website. These cookies help us improve our website's performance and user experience.

3.3 Functionality Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.

3.4 Customer Support Cookies (Crisp)

We use Crisp to provide live chat support. Crisp cookies help us deliver a seamless support experience by remembering your conversations and preferences.

3.5 Form Processing (Getform.io)

While Getform.io primarily processes form submissions server-side, it may use cookies for form validation and spam prevention.

4. Third-Party Cookies

Some cookies on our website are set by third-party services that we use. We do not control these cookies, and you should check the relevant third-party website for more information.

5. Other Tracking Technologies

In addition to cookies, we may use other tracking technologies:

5.1 Local Storage

We use browser local storage to store user preferences and application state. This data remains on your device until manually cleared.

5.2 Session Storage

Session storage is used to maintain state during your browsing session and is automatically deleted when you close your browser.

5.3 Pixels and Beacons

We may use web beacons (also known as pixel tags) in our emails and on our website to track when emails are opened and to measure the effectiveness of our communications.

6. How to Manage Cookies

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences through the following methods:

6.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block cookies from specific websites
• Block all cookies
• Delete all cookies when you close your browser

6.2 Opt-Out of Specific Services

You can opt out of specific tracking services:

• PostHog: You can opt out of PostHog tracking by enabling Do Not Track in your browser settings, or by contacting us to opt out manually
• Crisp: You can disable the chat widget or clear Crisp cookies through your browser settings

6.3 Do Not Track Signals

We respect Do Not Track (DNT) signals. When DNT is enabled in your browser, we will make efforts to respect your preference, though some features may not function properly.

7. Impact of Disabling Cookies

If you choose to disable or reject cookies, please note that:

• Some features of our website may not function properly
• You may need to manually adjust some preferences every time you visit
• Some services and features may not be available to you
• Your user experience may be degraded

Strictly necessary cookies cannot be disabled as they are essential for the website to function.

8. Updates to This Policy

We may update this Cookies Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

We encourage you to review this Cookies Policy periodically to stay informed about how we use cookies and similar technologies.

9. Contact Us

If you have any questions about our use of cookies or this Cookies Policy, please contact us:

10. Related Policies

For more information about how we handle your personal data, please read our Privacy Policy.